第一篇：常州英文介绍

范文一

Changzhou is to have a written history of 2,500 years of ancient culture(the history of the “City” another name), but it is also full of a modern, more advanced economies in the emerging industrial city.Changzhou dominates Jintan, the two Liyang City and Wujin county level, the new North, Ning days, the clock tower, five Qishuyan Administrative Region of China, the city's total area of 4375 square kilometers, the city's household population 3,547,000 people.Changzhou in the beautiful and rich Yangtze River Golden Triangle region, with Shanghai, Nanjing, the two equidistant across the city, and Suzhou, Wuxi into a film together, constituted the Suzhou-Wuxi-Changzhou metropolitan area.Changzhou has a very advantageous location and convenient water and land and air traffic conditions in the urban areas bounded by the Yangtze River, near South Lake Taihu, the Shanghai-Nanjing Railway, Shanghai-Nanjing Expressway, 312 National Highway, Beijing-Hangzhou Grand Canal and had to wear throughout.The city's water network of interwoven vertical and horizontal, Lianjiang sea.Changzhou Changjiang in Hong Kong as a class of open ports in cargo throughput of more than 1,000,000 tons.范文二

Changzhou, nicknamed the Dragon City, is a city with a history of 2,500 years.Situated in the downstream of Yangtze River Drainage Basin and on the southern bank of the Yangtze River, Changzhou has been a national tourist hub and one of provincial industrial centers.The earliest history of Changzhou started at the beginning of the Western Zhou Dynasty and the original town was founded as a commandery in 221 B.C.Changzhou got its current name, meaning “ordinary prefecture”, in 589 A.D., and after the Grand Canal was constructed, the town became a canal port and a transshipment point.In later Taiping Rebellion Period, there were lots of municipal constructions including palaces and government offices, housing leaders of the dynasty.In the 1920s, Changzhou started to attract mill owners for cotton industry and the industry finally made Changzhou a national textile center in China.Changzhou City is one of Jiangsu thirteen prefecture-level cities which administers five old municipal districts and two county-level cities.Noted with its people’s honesty and faithfulness, Changzhou boasts its economic and cultural prosperity, social harmony, and its excellent protected environment.Chinese Dinosaur Park is a first stage project started and developed by the Changzhou modern tourism and leisure area.The Chinese Dinosaur House covers a total area of 14000 square meters.The highest spot of the vault is 36 meters high while that of dragon head is as high as 71 meters.It becomes a symbolic building of Changzhou tourism for its great space and unique architectural language.The Chinese Dinosaur House is composed of five main halls and six auxiliary halls.All the halls radiate, converge, and are related with each other through logical routes.It takes the evolution history of species as the design background and gives prominence to the magistral line of idea from the survival through reproduction and evolution to the extinction of the dinosaurs, and reveals the profound theme that human beings must protect the ecological environment due to the interdependence of life and environment.The unique survival environment of the Mesozoic is reproduced by splashing waterfalls, suddenly extruding mountain rocks, an ocean devoid of water, luxuriant jungles and prehistoric caves, etc.The fossil display employs varied techniques, which applies high-tech devices and sound, light and electricity, and combines screen and video image formation, cartoon and animation, turning model of dinosaur, internet game and all sorts of scientific making, causes Chinese Dinosaur House to break through the traditional concept of “natural science” and become a modern new type dinosaur museum with shocking power that blends natural science, scientific popularization, admiration, amusement and participation into one.There are more than twenty breathtaking and driving rhythm entertainment items arranged around the dinosaur house in the park, including traversing the Jurassic Period, the stereo maze of the Cretaceous Period, the devil's cave of diapason in Trias, drifting on barren waste, dynamic and stereoscopic motion picture, upper air slip rope, rocket man, super flying hero, hot air balloon lift-off, simulated rock climbing, lovers’ bicycle ride, ball rolling on grass slope, earthquake plate, horse riding track, parent-child park and water bicycle, etc, which relaxes tourists’ body and mind and lets them linger on without any thought of leaving.

第二篇：常州景点导游词英文

常州景点导游词英文

常州，地处长江之南、太湖之滨，是江苏省省辖市，处于长江三角洲中心地带，与苏州、无锡联袂成片，构成苏锡常都市圈。下面是常州导游词英文，欢迎欣赏。

常州导游词英文一：

Welcome to China, welcome to Changzhou.Here is a warm welcome and sincere salute from a city with 2500 years of civilization, a city with a population of 3.5 million in the process of reform and opening to the rest of the world, a city with so many beautiful scenic.I'm your local guide during your staying in Changzhou, my name is Xu Zhixian,Xu is my family name and Zhixian is my second name which means to be a wise person.For your convenience, you can call me Annie, that's my English name.This is our driver Mr.Wang, his bus number is 33241.It's my great honor to be here to provide service to you, my job is to smooth your way, care for your welfare, try my best to answer your questions, and be your guide, I'll try my best level to “warm the cockles of your heart”.We highly appreciate your understanding and co-operation, and whenever you need my help just tell me please, I'm always ready for it, hope you have a pleasant trip with me in Changzhou.Changzhou is a city spreading out in the south of Jiangsu Province, a city of scenic beauty and historical site, it is located in the middle point between Nanjing and Shanghai, with the mighty river up in the north, Taihu Lake to the east, the Maoshan Mountain by the west, and the Tianmu Mountain down to the south.Early in 1985,Changzhou was listed as one of the main cities for tourism development.Changzhou has always been known as a land of fish and rice.It is a part of Jiangnan.For we Chinese people, Jiangnan is a vague geographical name, it refers to the south of lower reaches of the Yangtze River, it's a beautiful landscape of blue hills and green waters and dancing weeping willows and blossoming peach trees, and also the reassuring scene of little bridges across flowing streams lined with households.Moreover, the mere mention of Jiangnan will arouse in our hearts a great deal of poetry, for this part of China have been written great numbers of classical poems.It's a place where flowers and willows flourish, and the home of pleasure and luxury.As an important city, Changzhou is located in Jiangnan.Covering an area of 4375 square kilometers, it has five districts and two country level cities under its jurisdiction, with a population of nearly 3.55 million, of which the city proper covers about 1.8square kilometers, populated by around 2.17 million people.So far as the history is concerned Changzhou can be traced back to over 2500 years ago in the “spring and autumn period”.History has made Changzhou a place where gathered a galaxy of men of letters, during the initial period of the founding of the Communist Party of China, Qu Qiubai, Zhang Tailei and Yun Daiying were the three outstanding ones from among its leaders.In order to seek for the truth of saving the country and the Chinese nation as well as the lofty ideal of communism contributed their whole hearts and souls to the cause, thus serving an everlasting example for the latecomers to learn from and hold the in esteem.Gong Zizhen, a great poet of the Qing Dynasty said “there are many celebrations in the world but no match can be found for those from Changzhou in southeast China.” Surely Changzhou is a place where talents crop up from generation to generation.As above mentioned three are all from Changzhou, they are therefore reputed as the “three outstanding figures of Changzhou”.There are numbers of places of interest for visit in Changzhou, such as Tianning Temple, “No.1 Monastery in Southeast China”, the “Submerged Ancient city, a ruined citadel encircled with rings of water left over from the Western Zhou Dynasty, China Dinosaur Park, alias known as Jurassic Period Park of orient, a new symbol for tours in the old dragon city, Chinese Wiring Brush Pagoda, a traditional Park of China and so on.Moreover, Changzhou enjoys one of the most picturesque and enchanting stretches of water course along the Grand Canal from Beijing to Hangzhou,and in addition, there are still some museums in the city, the Tianmu Lake Tourist Resort and the Maoshan Scenic Area in the nearby Jintan county for visitors to enjoy.常州景点的导游词二：

中华恐龙园坐落在常州新区现代旅游休闲区。园区一期投资3亿人民币，占地500亩。经过两年多的建设。中华恐龙园目前已初具规模，形成了个具特色、相互衬托的四大块旅游休闲功能区，凭借出众的创意设计、领先的技术手段、新颖的艺术效果营造了中国规模较大的主体乐园。

中华恐龙园的主体建筑，外观充分运用现代仿生建筑语言，三只高扬的龙头近似三条恐龙在窃窃私语，一条丰盈巨硕的恐龙龙体呈现出了大写意的造型。全馆总面 积逾20000平方米。龙首最高处达71米。馆体穹顶最高处达36米，这在国内旅游建筑史上是绝无仅有的。中华恐龙馆以其宏大的气势和别具一格的建筑语 言，成为了常州旅游的标志性建筑。

中华恐龙馆共分展示、游乐、科研三大功能区，馆内陈列有永川龙、马门溪龙、山东龙、巴刻龙、霸王龙 等36架各个地质年代的恐龙化石骨架，中华龙鸟化石以其珍贵的学术研究价值已成为恐龙馆的镇馆之宝。各展示厅通过逻辑路线，互相关联，运用高科技声、光、电以及影视成像、卡通动画、网络游戏、科技制作等手段，是中华恐龙馆突破了传统的”博物“观念;设计师以生物演变史为背景，重点突出恐龙从生存、繁衍、演 化直至毁灭的发展历程，揭示出人类必须保护生态、保护环境这一生态主体;别具匠心的运用瀑布、山岩、海洋、丛林、洞窟等仿真手段，再现古地质年代特有的生 存环境，由此构筑各展厅独特的艺术氛围，此外，模仿美国好莱坞影城侏罗纪公园的”穿越侏罗纪“和48座6维立体动感电影”恐龙毁灭“等使全馆成为集博物、科普、观赏、游乐、动感参与为一体的现代新型恐龙博物馆。

园区西部、南部及恐龙馆的东部合理布置了20余项风行国内外的大中型游乐设备，命名为”欢乐世界“。这些游乐设备的引进，使游客在参观恐龙馆之余尽情享受现代乐园的欢娱，对博物馆静态的游览形式作了充分必要的补充。

结合恐龙馆南部高低起伏的地形，我们设置了一片小巧别致的植物园。植物园内绿树成阴、鸟语花香、种类各异的树木花草点缀着浅水区、观鱼池、烧烤区、居 树、恐龙山探险、小鸟表演、鳄鱼池、翼龙表演舞台等新颖别致的娱乐表演项目，该植物园的建成将更好的优化恐龙馆的周边环境，为日后乐园的规模经营提供良好 的前景。

紧靠中华恐龙馆北部，台湾飞宏开发股份有限公司投资建设了一座高档的休闲娱乐场馆，建有以高尔夫练习场、会馆设施为主导的集”商务、活动、休闲“三大功能为一体的健康休闲中心。恐龙园与三九高科技公司合作开发的大型娱乐项目---太空月光城坐落于恐龙馆的观光厅。

结合旅游产业”吃、住、行、游、购、娱“的六大要素，中华恐龙园有限公司设置了旅游商业一条街。专业经营餐饮、纪念品售卖等旅游商业活动;此外，围绕恐 龙主题及馆内各厅次主题的各类专业展示和大型文艺演出，已经在园内上演，成为一连串抑扬顿挫的音符，不断延续恐龙园这一景点的的生命活力，同时也为常州现 代旅游休闲区的启动开发作了充分的准备。

中华恐龙馆创意的新颖独特、”欢乐世界“的激情沸腾、飞宏国际联谊中心的高雅精致、加之植物园小桥流水、曲径通幽的优美环境，已成为华东旅游一道新的风景线。

常州景点的导游词三：

各位游客：

欢迎您光临天宁禅寺游览观光。

唐代诗人杜牧在《江南春绝句》这首诗中，有”南朝四百八十寺，多少楼台烟雨中“之句。他描写的虽是当时的金陵，其实常州东郊一带，旧时也是寺庙众多，楼台处处。随着时代的变迁，许多寺庙道观早已灰飞烟灭，唯有天宁寺经1300多年沧桑而久盛不衰。她有许多奇特有趣的东西，欲知详细情况，且到现场听我一一介绍。

各位游客，请看，这金碧辉煌，梵宇琳宫的建筑群，就是闻名四海的天宁寺。与镇江金山寺、宁波天童寺、扬州高寺并称为东南四大丛林。下面先请大家看山门对面照壁上的”龙城象教“四个大字。这是乾隆皇帝御笔题写的。龙城是常州的别称，象教便是指的佛教。现在我们到天王殿去拜会四大天王。四大天王是佛教的护法天神，俗称”四大金刚“。身着青袍，手捧琵琶的叫”东方持国天王“;身着青袍，手拿宝剑的是”南方增长天王“;身穿红袍，手中缠绕一龙的是”西方广目天王“;身着绿袍，右手执宝幢(俗称伞)，左手握银鼠者是”北方多闻天王“。他们各护一方天下，使佛法不受干扰或侵犯。其形象与古典小说《封神演义》第四十回上描写的魔礼海、魔礼青、魔礼红、魔礼寿的神态、法术、神通是大体一致的。他们手中所持的物件，称为”法宝“，用以镇妖祛邪，制服敌对，以保国泰民安，风调雨顺。风，指宝剑的锋，以保护众生;调，指琵琶，用音乐来教化、愉悦民众;雨，指宝伞，以制服群魔;顺，指龙，以维护安定，保护世界和平。

步出天王殿，是”田“字形的四合大院，两座罗汉堂分列东西，形成四角等边的四个配殿：文殊殿、普贤殿、观音殿、地藏殿。将这四大菩萨同塑一寺，各居其显灵说法的道场，是象征中国佛教四大名山--山西五台山、四川峨眉山、浙江普陀山、安徽九华山。所以佛教信众认为凡到天宁寺进过香的人，就好比参拜过四大佛山了。

东西两厢罗汉堂的罗汉分坐四排，每尊身高一米左右，全身贴金。请各位注意：罗汉堂里还有两位尊贵的陪客--济颠和疯僧。

常州天宁寺还有两件天文科学仪器，是各地寺院所绝无仅有的。它就是放置在大雄宝殿丹墀两侧，东面像石碑式样竖着的叫”面东西日晷“;西首像台面模样平卧的叫”平面日晷“。

现在请各位到天宁寺最为雄伟庄严的殿宇--大雄宝殿去观光。我不想细说，只向大家说大雄宝殿特色的五个字：高、粗、多、奇、巧。

现在请各位移步到大殿背后，朝拜彩塑海岛观世音。这个大型彩塑群像，俗称”望海观音“。群像的中心人物是赤着双脚，立在鳌头上的观音。她手持杨枝净水瓶，内装神奇的甘露，用以救人百病，表现出”普渡众生“的风范。左边侍立着双手捧有宝珠的是龙女;右边向观音合十参拜的是善财童子。观音左边骑青狮的是文殊菩萨，右边骑白象的是普贤菩萨。最高处是一米高的”雪山太子"，即释迦牟尼雪山苦修6年的场景。

天宁寺还有从缅甸、泰国请来的玉佛、铜佛，有1990年新建的放生池，现在又在寺后兴建13层的天宁佛塔。天宁寺和尚的梵呗唱诵曾晋京表演，在港台地区也很受尊重。这些都说明了天宁寺的地位和声望。相信她的建设和发展必定会与时俱进，越来越好，也欢迎各位与您的亲朋好友下次再来。

第三篇：实用英文介绍

Hello,everyone.My name is///.I'm twelve years old.I am a Middle school student.I was born in Panjin,It is an beautiful city.Now I study in Bohai No.1 Middle School.I'm in Class Three,Grade Two.There are thirteen-five students in our class.We have four classes in the morning and four classes in the afternoon.Our classes begin at 7:00 and end at 17:00.I love my teachers and my classmates.They are all very nice.There are three people in My family,my father my morther ang I.My father is a worker.He works in a factory.My mother is a worker,too.She works in Xinghai street.I like our family.I am good at math and Chinese.My English is so-so,but I often listening speaking reading and writing.I really like English very much.My favourite sport is football ang I like it very much.I'm good at computers.I hope to become a computer expert when I grow up.I will study hard to make my dream come true.Thank you!

Dear Sir or Madam,Thank you very much for reading my application and I am much honored to introduce myself here.My name is XXX.I am 24 years old and I come from ***, the capital of Hunan Province.I am seeking an opportunity to work with *** as a Engineer.My professional experience and my awareness of your unparalleled reputation have led me to want to work for your company.I have a bachelor degree with a major in Electronic field.I graduated from ***University-widely considered one of the most beautiful

universities of the world.During the 4 year undergraduate study, my academic records kept distinguished.I was granted scholarship every semester.Additionally, I applied a *** patent, it was authorized in 202_.In 202_, I got the privilege to enter the graduate program waived of the admission test.I selected Electronic Engineering of *** University to continue my study.In the passing1 year, my research and study dedicated to Linux.I applied another patent which was still in applying.I won the scholarship in 202_.Besides, I participated in many school activities, which widened my horizons and gave me many opportunities to do practical work in companies.All of that were very useful to my major study.During this period, I have learnt much.I learned the values of teamwork and commitment, how to win, how to work hard, how to concentrate and focus on goals, and how to balance my time and priorities.The passing years offered me a good chance to give full play to my creativity, intelligence and diligence.With a healthy body, with the solid professional knowledge, with the youthful passion, with the yearning for the future and the admiration of your company, I am eager to enter your company and make my share of contribution to it.Thank you for your patience.Best wishes.Sincerely yours,ABC

Any suggestion and the criticism.Thanks!

第四篇：中国汽车零部件(常州)产业基地介绍

项目名称：中国汽车零部件（常州）产业基地

项目介绍：中国汽车零部件（常州）产业基地（以下简称“常州产业基地”）是由常州高新区孟河镇人民政府联合中国汽车零部件工业公司和中国机械工业联合会携手共同打造的国家级特色零部件产业基地，旨在打造长三角地区重要的汽车零部件专业化产业基地。

常州产业基地总体提规划面积6平方公里，前期启动2平方公里（3000亩），位于常泰高速，338省道与238省道交汇处，交通便捷，基础设施完善，生活环境优美。它将重点引导高端汽车零部件产业集聚发展，充分发挥行业资源雄厚，科研实力强大，业务领域广泛，人才资源丰富，品牌信誉良好等综合优势，不断调整汽车零部件行业资源布局，推进行业整合进程。

常州汽车零部件保持良好发展势头，目前已拥有黄海汽车、东风汽车和日本电装、普利司通、高博能源、麦格纳、星宇车灯等国内外知名的汽车整车及零部件企业。孟河镇作为全国重点中心镇、中国汽摩配名镇、江苏省100家重点培育的产业集群、江苏省首批产业集群品牌培育基地，已拥有各类汽摩配件生产企业600多家，形成了完整的产业链、齐全的配套和良好的产业集聚度。

常州产业基地是在绝佳的行业发展机遇和常州市自身优势的基础上，在作强、做大常州市汽车零部件行业，带动零部件产业升级的需求下孕育而生的。常州市新北区孟河镇人民政府与中国汽车零部件工业公司、中国机械工业联合会共同合作，组建了常州中汽零部件产业基地发展有限公司，运用专业化得团队，以市场化方式运作，打造一个“筑巢引凤”的汽车零部件专业基地，政府提供较为优惠的扶持政策、土地优惠政策和园区基础设施建设，中国汽车零部件工业公司利用行业地位、品牌优势，双方共同招商引资，吸引有竞争力的企业入驻产业基地，确保后期经济效益及社会价值达到最大化。

常州产业基地是在充分考虑了中国汽车零部件产业发展趋势，常州市汽车零部件产业基础，政策导向等因素的基础上，经专家多次论证，最终确定了“一个基地+三个中心”的发展方向，即建设汽车灯具、中高端汽车电子件、汽车用新材料及新能源汽车的制造基地，汽车及零部件贸易物流中心，模具开发中心，研发检测中心。产业基地以“自我发展与招商发展并重、国际市场与国内市场相结合、配套市场与售后市场相结合、主导产业与相关工业相结合、整机厂带动与零部件企业自主发展相结合”为原则，实现常州汽车及零部件产业全面、协调、可持续发展，带动常州周边地区及关联行业的迅速发

展，成为常州经济发展的增长引擎。

预计202_年产业基地可初步建成，未来将产生巨大的经济效益和社会效益。到202_年产业基地可实现工业产值1200亿元，培育出一批主业突出，核心竞争力强，带动作用大的大集团企业，形成几个国外市场具有较大影响力的知名品牌；实现汽车及零部件产业就业人口10万人，拉动相关产业就业人口10万人。

中国汽车零部件（常州）产业基地的成功建设意义巨大，不仅为当地产生可观的经济和社会效益，更为重要的是，将极大地提升常州在长三角地区乃至全国汽车零部件行业地位，也为国内自主品牌汽车零部件发展带来了信心。

第五篇：常州公交服务中心工作情况介绍

常州公交服务中心工作情况介绍

常州市公共交通集团公司

（202_年8月9日）

常州市公共交通集团公司服务中心于202_年2月8日成立以来，坚持“真情服务乘客，真诚奉献社会”的企业宗旨，以高效的服务；无私敬业的奉献；严谨的运行机制，赢得了乘客的信赖和社会的认可。服务中心现有工作人员6名，且都是女性，平均年龄为33岁，其中有党员1名，入党积极分子5名，现有本科学历2名；大专学历2名，另外大学在读2名。自开展创建工作以来服务中心员工始终以“外在树立良好形象，打造公交服务品牌；内在潜心钻研业务，提升优质高效服务”为目标，用我们的真诚来打造服务热线这一品牌。同时中心202_年5月还被省总工会授予省级“巾帼文明示范岗”荣誉称号。202_年2月份，为进一步改进服务方式，提高办事效率，方便市民，公交集团积极与省通讯管理部门沟通，申请开通便于记忆的5位短号码（公交服务热线96155），这是常州公交的创新服务举措，成为省内第一家使用5位短号专用服务热线的公交企业。在具体的工作中，主要体现在以下几方面：

一、认真受理乘客投诉，以诚信服务搭建与市民的沟通桥梁 服务中心热线3年多来共受理乘客建议、咨询、投诉、表扬338645件，日均接待、接听262.5件来访来电。其中投诉4149件，投诉处理及时率、回复率、结案率均达100%，乘客满意率为96.25%。回访率100%。除此以外，09年至今服务中心热线还转办了市长信箱、局长信箱、总经理信箱、公交网站在线投诉等各类来件，共计2365件。平均每月还帮助乘客查找遗漏物品310件。工作人员的出色表现赢得了乘客的信赖、社会的认可和领导的肯定，二、不断规范服务受理流程，使窗口管理日趋规范化。

要做好窗口服务工作，还要靠制度来保证，服务中心自成立以来，不断完善服务流程，完善标准规范服务；明确岗位职责，对中心工作人员实行“首问负责制”，并明确了受理时限，接到投诉必须在3个工作日内处理完毕，严格考核制度，对经办人无故拖延将按照社会承

诺规定处理，同时制订了文明服务用语以及服务中心公约、规范现场接待服务，要求服务中心人员微笑接听电话，以提高窗口服务形象。

三、创新服务举措，更好的为市民服务

在开展创建活动中，服务中心班组始终强调把学习转化成创造力，通过学习总结出了“123456”这一整套的服务方法，用换位思考的方式来对待乘客。服务中注重细节，为市民提供亲情化服务，先后推出了ＩＣ卡办理、服务咨询、投诉受理等１０项服务内容。同时根据乘客需求不断拓展服务内函，设立便民箱（内设创口贴、晕车药、风油精、十滴水、便民绳等便民措施）。在柜台上备置老花眼镜以方便上门咨询填单的老年乘客，并在服务中心大厅配备便民伞方便市民借用，遇有国庆节或奥运赛事等活动，还在服务中心大厅大屏幕上专门播放，方便市民及时观看。

四、加强班组建设，树班组自我管理意识

制定每月一次的学习制度，加强业务知识；服务心理学；礼仪知识等方面的培训工作。以提高员工的素质，采取请进来走出去的方法，经常组织班组成员学习。班组还注重向先进劳模学习先进经验，通过劳模言传身教，传授服务经验及技巧，共同探讨在服务工作中存在的难点、热点等问题。以及经常开展岗位练兵等活动，来提升自身的形象。班组成员还经常与市民沟通；配合集团公司开展几次对乘客满意度的调查；以及与16路线共建等活动：不定期组织服务中心员工参观学习各单位的服务中心，及时总结和推广服务经验，创出本中心的服务特色。例如组织服务中心人员到交通热线、自来水、供电局、电信等单位的热线服务中心参观学习。取长补短，进行相互学习交流。不断创新，建立电子台帐与书本、照片台帐相结合，同时还制作了现场接待单和路线咨询服务卡等服务内容。

五、让爱心服务不断延伸

服务中心在做好本职工作的同时，还把服务的触角伸向社会，每年的“六一”儿童节，服务中心班组成员都会特意买了食物等礼品到儿童福利院看望孤残儿童，并与他们一起共度“六一”；今后班组还将不定期的开展献爱心做好事等公益活动。

在今后的工作中，常州公交红梅服务中心将以自己的实际行动践行 “一切为了乘客满意”的公交服务理念；用优质服务架起友谊之桥；以真诚服务打造贴心热线。